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Why operators don't answer all requests.

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Informer21:
Hello everyone!  My name is Joe (IRL) and I would like to explain why operators cannot always answer all requests. 

Here is a list of some reasons why we do not answer all requests. Also please be aware we are trying very hard to answer all your requests.

1. We are helping other people at that moment in time. Thus we sometimes forget who also asked for help.

2. We sometimes are alone with no additional operators helping.

3. We also like to enjoy the game and build sometimes. We put many hours in to keeping the servers as best we can with the amount of operators on hand.

RL (Real Life) plays an important roll on why we do not answer all requests.

4.We may not be near our computer at the time of request.

5. We all do our jobs out of charity, but we are working very hard in the background of the servers trying and keeping the servers free of griefers, spammers, bots, and other obscene creations. Thus being said, we sometimes are occupied with other daily routines in and out of game.

From all of us at Opticraft, we would like to truly apologize to those who do not get a immediate response to your requests. We will all try much harder to answer and fix any problems or requests in a timely manner. As time goes on we hope to have more operators on hand for all world timezones.

If you are interested in joining our forces please post an application in the application section of the forums.  Any reasonable and well written application will be looked at by our administrator team.


Thank you,

Joe
Operator (In-game customer service team)  :D

liquidcool24:
may I add "the white fog disquises your white names in the chat box"

Mr.Monkey:
Why would an operator working with fog.. How can you spot real-time grief/vulgarity, or see the beauty of a big building when you play with fog on.. Since you aren't building, the lag isn't really a problem, at least it wasn't for me.

liquidcool24:
it's not unless it completely causes your computer to freeze

Spartan:

--- Quote from: Optical ---Before applying, please realize that as an operator, your main duty's will switch from building, to moderating chat and banning griefers. I expect all my operators to show a high level of maturity and commitment. Failure to perform any of your duty's will result in your op status being removed.

--- End quote ---

What this means is that before building, answer all requests. Since this cant be achieved unless MC is down, I guess you must keep building to a minimum. If you truly want to build instead of moderate, ask to be moved down to builder, and you can start building your stuff for crafter.

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