Here is a list of some reasons why we do not answer all requests. Also please be aware we are trying very hard to answer all your requests.
1. We are helping other people at that moment in time. Thus we sometimes forget who also asked for help.
2. We sometimes are alone with no additional operators helping.
3. We also like to enjoy the game and build sometimes. We put many hours in to keeping the servers as best we can with the amount of operators on hand.
RL (Real Life) plays an important roll on why we do not answer all requests.
4.We may not be near our computer at the time of request.
5. We all do our jobs out of charity, but we are working very hard in the background of the servers trying and keeping the servers free of griefers, spammers, bots, and other obscene creations. Thus being said, we sometimes are occupied with other daily routines in and out of game.
From all of us at Opticraft, we would like to truly apologize to those who do not get a immediate response to your requests. We will all try much harder to answer and fix any problems or requests in a timely manner. As time goes on we hope to have more operators on hand for all world timezones.
If you are interested in joining our forces please post an application in the application section of the forums. Any reasonable and well written application will be looked at by our administrator team.
Operator (In-game customer service team)