I wish I had taken a screen shot of the chat, I did think about it but thought it wasn't that much of a deal to warrant doing it.. Hopefully there is a chat log out there (IRC?)
Although your post was well written, you seem to have 'missed' a few exchanges and added that I was "exasperatingly" telling you things... Lets get a one thing straight before I continue.. At no time was I mocking you, or being disrespectful towards you or did I call you "irresponsible" and I certainly wasn't exasperating over anything to do with you or our conversation!
Your helpop message simply said something along the lines of "Can you close a trapdoor at my home". I closed the ticket. If it's a trapdoor at your home, then you should be able to close it yourself and I did say that to you.
Everything from here on was done on Global chat and the conversation went something like (again, I don't have the chat log);
"you don't know what I mean etc etc", but still didn't explain anything! You certainly didn't explain that your 'friend' had hacked your account and made a deathtrap to which I replied... "Is it your trapdoor?"
You said that it was.. so using this information I informed you that "you can close it yourself, staff are not given fly mode for the benefit of players" and to "use /helpop responsibly". A perfectly reasonable response and within the staff guidelines!
You didn't like the unfavourable response and came back with the quip "ignore the ticket then, if you don't want to help me". At this point I concluded the conversation and carried on helping with something else.
You carried on for a few more minutes even with a few people advising you not to escalate what was a menial issue in to a problem. You wouldn't listen them as you wouldn't listen to me and then even had the audacity of demanded an apology for what YOU perceived as an insult towards you.
As it seemed that you had no intention to listen to anyone or anything, the easiest way of getting your attention was to kick you with a similar message "Staff are not given fly mode for the benefit of themselves or players, use helpop responsibly" (I think I even had a "please" in there too).
Someone did ask on Global if you had been kicked, but no one was talking about you 'being' kicked and I certainly did not say to anyone (privately or in Global) that I had in fact kicked you at all. All anyone would have seen was you leave and then come back on, as many people do when 'relogging'. To think that people were talking about you is perhaps simply paranoia on your behalf.
Now, down to the nitty-gritty of this issue;
If your friend had set one of your homes above a trapdoor and then opened it causing you to fall to your death, it is then up to you, not us to;
- Change your /home to a different 'safe' place within the structure to prevent you or anyone using your "/home" falling to their death again.
- Climb back to the trapdoor and close it (perhaps even removing it completely) and then have strong words with your 'friend' for logging (or hacking) in to your account with out permission and making a death trap at your home. We didn't cause this issue for you, your friend did.
This is something that
we don't find hilarious, your account is compromised and you have/had a deathtrap - Both offences that can lead to a ban. I didn't because you finally said that you had in fact managed to do it yourself (in the end).
But all said, if you felt belittled then I apologise, it was not my intention! But hopefully, now we have you attention, you will have;
- Changed your login details
- Changed your home location
- Sorted the trapdoor so that it can not kill people